Best Practices For Hospitality eLearning
One of the main factors that make or break a hotel or restaurant’s sustainable success over time is continuous training. This includes both staff and management roles, as each serves an important purpose for the business. Hotel and restaurant work requires skills that need to be updated and improved upon periodically.
So, if you are overseeing any of these businesses, there are some basics you need to consider when choosing the next hospitality training program for your hotel or restaurant. This will guide you toward choosing a provider that can meet your needs and demands.
Before we address these characteristics, remember that any good training plan begins with you observing your staff, and pinpointing their needs. To get you started, try the following things, in order to have a successful eLearning program:
- Ask management and staff for their opinion.
- Go over client reviews to find weak spots.
- Investigate trends in the hotel and restaurant industry.
After you have gathered your results and have chosen a training topic, here’s a look at how you can choose a hospitality training program that best fits your business.
1. Flexibility And Adaptability
Nowadays, training and education, in general, have become more flexible, and the offers for hotel and restaurant coaching continue to evolve. Digital programs offer so many benefits in comparison to in-person ones. From more freedom as far as scheduling is concerned to accessibility, it’s really the best choice for the modern establishment.
When deciding on your digital training program, be sure to look at the credentials of its directors. Be sure to keep an eye on the people behind the programs you choose.
2. Up-To-Date Content
Some major aspects to consider when deciding which training is right for your staff are how recently the training content was created and if it is compliant with industry regulations. You will also need to consider if you’ll get something useful out of it. We know there are some aspects of training that change, but for your next training plan, consider the answers to these five questions:
- When was this content created?
- What was the last update to this content?
- Is this curriculum valuable to my current operations?
- Are the tools in this content still in use?
- Does this follow industry trends and standards?
When considering a prospective hospitality training program, use the questionnaire above, and based on your answers, you will know whether it’s a good choice in terms of the relevance of content and use.
3. Offers Growth Opportunities For Employees
Your training needs to improve not only the way your hotel or restaurant functions but also the professional standing of your employees. This is a super important issue to weigh when creating your training plans. More opportunity for growth with training motivates employees to actively participate, and it also improves employee retention. As a recent study points out, 70% of employees say training opportunities are a big part of their decision to stay in a company. So, be sure to choose carefully, so you can keep your talent where you need it.
4. Standardizing Methodology
The new skills or knowledge that you learn need to be compatible with standardization. This means that it has to be translated into a repeatable process, one that can make the work around your hotel or restaurant easy and simple to follow. Look for adaptable content and standardization methods when checking out training content.
Why Is Standardization So Essential For Restaurants And Hotels?
Standardization keeps away improvisation, and there’s already a lot of that considering the human aspect of both these industries. It also helps employees figure out tasks and finish them on time and allows for the guests or clients to feel at ease.
Opportunities To Connect With Leading Figures
Networking and getting insider knowledge are two of the biggest advantages of investing in the right education plan. That’s why having leading voices on workshops and courses is a priority for eLearning platforms, where you can get closer to the trendsetters of the industry without spending all your budget in one go. These types of connections can nurture your employees into top workers and create a culture of innovation within your very own team. When you are exposed to the best in the business, it becomes easier to reach that level yourself.