Brigitte from Overwatch 2 stares out into the distance.

Screenshot: Activision Blizzard.

The troubled launch of Overwatch 2 is a full-blown saga now. Just now, in an attempt to address issues pertaining to Torbjörn and Bastion, Blizzard announced that it would be pulling the characters entirely from some game modes. While there’s no word on how long the characters will be inaccessible, the move is presumably to fix Bastion’s infinite ultimate, along with a Torbjörn ability that lacked its cooldown. Somehow, in doing so, Blizzard has created an entirely new problem: An entire swath of characters are no longer accessible for some players.

Logging in myself, as someone who previously had the entire roster unlocked, I now have 12 characters whom I can no longer access. They are Doomfist, Sigma, Wrecking Ball, Ashe, Echo, Mei, Sombra, Symmetra, Torbjörn, Zenyatta, Kiriko, Baptiste, and Brigitte. And looking at social media, I am not alone in this issue: There are a ton of confused people who don’t know what’s going on right now, yelling at Blizzard to undo it.

“What is going on at Blizzard now???” one player tweeted, while commenting on their inability to access their full roster. “Can’t play almost any of my mains,” another who is experiencing the roster issue said.

This follows after a week of other huge issues, in which players couldn’t log into the game at all, had trouble migrating their accounts from the first Overwatch, couldn’t use prepaid phones, and bizarrely, suffered a technical issue whereby the chat could somehow buy things from the store. While all of these issues have been fixed or improved, players keep discovering other bugs or unfinished assets. It’s all left the impression that Overwatch 2 feels more like an early-access game than a fully-fledged, polished, finished product. And with the developer having to pull entire characters and ending up breaking the entire game in the process, it’s getting harder to argue in defense of Overwatch 2 even if it is fun to play.

Kotaku’s reached out to Blizzard to inquire about this enormous bug. From the sounds of it, this isn’t the first time that some players have been locked out of accessing characters, but the issue appears to be significantly more widespread than before.

Correction 10/10/2022 8:38 p.m. ET: This post previously stated it was over half the roster, when it’s 12 out of 34.

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