Residents in Colerain Township are frustrated with delayed mail delivery. Neighbors in several areas of the township have reached out to WLWT frustrated with infrequent mail delivery.People who live on Blanchetta Drive say they are getting mail approximately once a week. Others reported they have gone as long as two weeks without getting their mail delivered.”I’m not sure what the postal service is doing, what’s going on, but we need our mail,” said Swania Cunningham who lives on Blanchetta Drive. “Several weeks ago she was waiting for a pay stub to be delivered that is supposed to come every two weeks. When it took a week longer to arrive than expected, she started paying closer attention to how often she was getting mail.”I’ll check the mailbox every day. I look in there. I’ll say ‘oh, nothing.’ So I’ve just got to a point where I’m like I’ll just check every two weeks,” she said jokingly. “And when I get do get mail, I get stacks of mail.”She received one of those stacks today. It included a plastic package she had been waiting on for almost a week. “Dec. 8, I was supposed to receive this package,” she said. Cunningham said she went to the Groesbeck post office a few days ago and saw a line of people trying to pick up mail that had not been delivered to them. Another neighbor, who asked to stay anonymous, said she gets a lot of mail and relies on it, because she does not feel comfortable paying any bills electronically. She said she started noticing delays with delivery in January. “You never know when you’re going to get your mail. Especially when you know you’re waiting for bills or important documents,” she said. “There isn’t much they can say. They just say they’re short-staffed.”She said she has started making regular trips to the post office to pick up her mail and knows disabled and older neighbors who cannot drive themselves or get around easily.”You expect a service, but they’re going to go and they’ve raised the rates? I mean that’s crazy,” she said.WLWT reached out to USPS about the problems on several streets neighbors have reported problems. Read their statement below: The Postal Service is committed to providing the best possible service to our customers and we apologize for any inconvenience that may have been experienced. Local management in Cincinnati are aware of delivery issues and taking steps to address the concerns. We appreciate the patience of our customers. We will continue flexing our available resources to match the workload and are proud of the efforts of postal employees as they define essential public service every day.When mail service issues occur, we take steps to quickly resolve customer concerns. We gladly work to address any specific issue from the community when brought to our attention and we encourage customers to reach out to their local postal station. Customers can also go to our website usps.com and click on “Contact us” at the bottom of our homepage, or utilize this direct web address: https://usps.force.com/emailus/s/. Every email will be carefully documented and appropriate action taken to strengthen service. In addition, the official Twitter account of the United States Postal Service, managed by the Social Media staff at USPS HQ, can provide help. For customer service, please tweet @USPSHelp. The Postal Service will diligently continue to investigate customer’s concerns and correct deficiencies to improve service to our communities.In addition, we are actively hiring. The Cincinnati Post Office at 1623 Dalton Ave, is hosting job fairs every Wednesday in December to fill immediate openings for City Carrier positions. These positions are fulltime and starting salary is $22.18 per hour. USPS personnel are on site to provide detailed information about the positions and answer questions. The job fairs are from 9:00 am until 11:00 am.
Residents in Colerain Township are frustrated with delayed mail delivery.
Neighbors in several areas of the township have reached out to WLWT frustrated with infrequent mail delivery.
People who live on Blanchetta Drive say they are getting mail approximately once a week. Others reported they have gone as long as two weeks without getting their mail delivered.
“I’m not sure what the postal service is doing, what’s going on, but we need our mail,” said Swania Cunningham who lives on Blanchetta Drive. “
Several weeks ago she was waiting for a pay stub to be delivered that is supposed to come every two weeks. When it took a week longer to arrive than expected, she started paying closer attention to how often she was getting mail.
“I’ll check the mailbox every day. I look in there. I’ll say ‘oh, nothing.’ So I’ve just got to a point where I’m like I’ll just check every two weeks,” she said jokingly. “And when I get do get mail, I get stacks of mail.”
She received one of those stacks today. It included a plastic package she had been waiting on for almost a week.
“Dec. 8, I was supposed to receive this package,” she said.
Cunningham said she went to the Groesbeck post office a few days ago and saw a line of people trying to pick up mail that had not been delivered to them.
Another neighbor, who asked to stay anonymous, said she gets a lot of mail and relies on it, because she does not feel comfortable paying any bills electronically. She said she started noticing delays with delivery in January.
“You never know when you’re going to get your mail. Especially when you know you’re waiting for bills or important documents,” she said. “There isn’t much they can say. They just say they’re short-staffed.”
She said she has started making regular trips to the post office to pick up her mail and knows disabled and older neighbors who cannot drive themselves or get around easily.
“You expect a service, but they’re going to go and they’ve raised the rates? I mean that’s crazy,” she said.
WLWT reached out to USPS about the problems on several streets neighbors have reported problems. Read their statement below:
The Postal Service is committed to providing the best possible service to our customers and we apologize for any inconvenience that may have been experienced. Local management in Cincinnati are aware of delivery issues and taking steps to address the concerns. We appreciate the patience of our customers. We will continue flexing our available resources to match the workload and are proud of the efforts of postal employees as they define essential public service every day.
When mail service issues occur, we take steps to quickly resolve customer concerns. We gladly work to address any specific issue from the community when brought to our attention and we encourage customers to reach out to their local postal station. Customers can also go to our website usps.com and click on “Contact us” at the bottom of our homepage, or utilize this direct web address: https://usps.force.com/emailus/s/. Every email will be carefully documented and appropriate action taken to strengthen service.
In addition, the official Twitter account of the United States Postal Service, managed by the Social Media staff at USPS HQ, can provide help. For customer service, please tweet @USPSHelp. The Postal Service will diligently continue to investigate customer’s concerns and correct deficiencies to improve service to our communities.
In addition, we are actively hiring. The Cincinnati Post Office at 1623 Dalton Ave, is hosting job fairs every Wednesday in December to fill immediate openings for City Carrier positions. These positions are fulltime and starting salary is $22.18 per hour. USPS personnel are on site to provide detailed information about the positions and answer questions. The job fairs are from 9:00 am until 11:00 am.
