911 emergency services across Massachusetts were down for several hours on Tuesday after the system crashed.
Residents could not reach emergency services amid a sweltering heat wave. Temperatures soared to the upper 90s with the heat index on Tuesday.
“9-11 is currently down statewide,” Boston police said in a statement. “If you are experiencing an emergency please pull a Fire Box.”
The public was able to resume 911 calls at 3:43 pm after the system was down for a few hours.
“The 911 system across Massachusetts was restored Tuesday after going down for several hours, which made it impossible for anyone to reach emergency services through the call number.” the AP reported.
Authorities won’t say why the 911 system crashed.
UPDATE: The Massachusetts 911 system has been restored.
The public may now resume calling 911 for emergencies.
Thank you for your patience + cooperation.
The State 911 Department continues to investigate the cause of the disruption.
We will provide more info when available pic.twitter.com/bWc5w06GIV
— Executive Office of Public Safety and Security (@EOPSS) June 18, 2024
Massachusetts State Police also posted an alert Tuesday afternoon.
The State 911 Department is experiencing a technical issue affecting public safety answering points (PSAPs) across the State. If you need State Police assistance, please call one of the following regional dispatches.
Numbers on FB, IG and https://t.co/7TdB02l9dN— Mass State Police (@MassStatePolice) June 18, 2024
Residents in Maine, New Hampshire and Connecticut received alerts by accident.
A WEA (Wireless Emergency Alert) was recently pushed by Massachusetts. It expanded to other surrounding states by accident and is being investigated by FEMA. Maine residents can disregard the alert.
— Maine Emergency Management Agency (MEMA) (@MaineEMA) June 18, 2024
To clarify for those that received the Wireless Emergency Alert (WEA): Connecticut is NOT experiencing a 911 outage. The Wireless Emergency Alert you received was intended for Massachusetts. Please refer to the map for the affected area. #CT #MA #WEA pic.twitter.com/161DuPbHUH
— CT Emergency Management & Homeland Security (@CTDEMHS) June 18, 2024
